Workplace Mediation & Dispute Resolution

Skills needed to resolve workplace conflict

With professional mediation, conflict more readily and swiftly dissipates as well as providing a healthier alternative to damaging and expensive legal litigation, poor performance or even team disbandment and loss of valuable people. The ACAS Code of Practice now recommends mediation by an independent third party as a primary means of resolving workplace disputes. Workplace mediation is aimed at bringing disputes to a speedy and co-operative resolution. Harley Mind Matters offer accredited, independent expert mediators, experienced in establishing a confidential, neutral forum with a view to identifying practical outcomes that are satisfactory to all parties.

Harley Mind Matters also provides essential management mediation training (now considered to be an essential core skill by the CIPD), ensuring that you have the skills to resolve disputes and avert litigation. This training can be carried out in-house at your offices, at a time that suits you. We can also help you with the formal process of mediation.

Conflict need not always be regarded as a negative within the working environment. Indeed, it is a natural aspect of any team containing diverse and often competing skills, roles and interests. We can assess your team dynamics on how to move beyond conflict, in order to enhance team performance.